CLARIFICATION TEXT ON PROCESSING OF PERSONAL DATA

As Global Health Services Danışmanlık Sağlık Turizmi A.Ş. ("Global"), as the Data Controller prepared this clarification text ("Clarification Text") for the purpose of informing about the collection, processing, and transfer of your personal data, being the Relevant Person ("Data Subject") in contact with Global within the framework of the Law on the Protection of Personal Data No. 6698 ("PDPL") and the relevant legislation.

You can learn detailed information about your personal data collected, processed, and transferred through the Data Controllers Registry Information System of the Personal Data Protection Board ("VERBİS").

You can access the VERBİS records of Global at https://verbis.kvkk.gov.tr by searching the company title above in the "Registry Inquiry" section.

1- The Personal Data Processed

Detailed information about your personal data collected and processed is included in the VERBİS under the heading "Data Categories".

Among your personal data collected and processed;

(a) Identity data such as name, surname, Republic of Turkey ("T.R.") identification number, passport number or temporary T.R. identification number for non-T.R. citizens, place and date of birth, marital status, gender,

(b) Contact data such as address, telephone number, e-mail address,

(c) Personal data obtained during the execution of medical diagnosis, treatment, and care services such as examination, diagnosis, analysis data and test, laboratory and imaging results, prescription information,

(d) Medical data relating to previous examinations, diagnoses, and tests that you have communicated with your own consent,

(e) Data on private health insurance and Social Security Institution data for financing and planning of health services

(f) Financial data such as bank account number depending on possible payments,

(g) The responses and comments shared in order to evaluate the services received,

(h) Closed circuit camera system images and audio recordings taken during the hospital visit,

(ı) Voice call records kept if contacted by your Call Center,

(i) Vehicle license plate information in case of utilization of parking and valet service,

(j) Location information, IP address, browser information, form information obtained during the use of the website and mobile application are included.

2- Processing of Personal Data

Detailed information about the purposes of processing your personal data is included in the VERBİS under the heading "Personal Data Processing Purposes".

Purposes of processing your personal data;

(a) Public health protection, preventive medicine, medical diagnosis, execution treatment and care services,

(b) Sharing the requested information with the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,

(c) Sharing the medical information requested with private insurance companies within the scope of financing of health services, examination, diagnosis and treatment expenses,

(d) Invoicing for services you receive,

(e) Planning and managing the internal functioning of the institution,

(f) Monitoring and prevention of misconduct and unauthorized transactions,

(g) To be able to answer all your questions and complaints about the health services you have received, to measure, increase and investigate patient satisfaction,

(h) Providing information about the services, complementary services and new services you are receiving.

3- Collection of Personal Data and Legal Reason

Detailed information about the retention periods of your collected personal data and the data security measures taken to protect the stored data is included in the VERBİS under the headings of "Data Retention Periods" and "Data Security Measures".

Among the means of collecting your personal data;

(a) Data entry into the company and hospital management software,

(b) Forms issued or printed electronically,

(d) Call center audio recordings are available.

Your personal data within this scope are processed by Global in accordance with the following issues in the relevant legislation and Article 5 of the PDPL for the realization of the above-mentioned purposes;

(a) it is clearly stipulated by law and is mandatory for the data controller to fulfill its legal obligation;

(1) Health Services Basic Law No. 3359

(2) Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates,

(3) Private Hospitals Regulation,

(4) Emergency Health Regulation,

(5) Patient's Rights Regulation

(6) Regulation on the Processing of Personal Health Data and Protection of Privacy,

(7) Infectious Diseases Surveillance and Control Principles Regulation

(b) Provided that it is directly related to the conclusion or performance of a contract, if it is necessary to process personal data of the parties to the contract

(c) In the event that data processing is required for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the relevant person are not damaged.

Global retains the personal data collected and processed for as long as it deems necessary for the purposes of establishing the obligations arising from the contracts, providing that they are not shorter than the periods specified by the relevant laws and legislation, to constitute evidence in possible legal disputes, to assert rights or to establish a defense.

4- Transfer of Personal Data:

Detailed information about the transfer of your personal data collected and processed is included in the VERBİS under the headings of "Data Transfer Recipient Groups" and "Information to be Transferred to Foreign Countries".

Your personal data are transferred to:

(a) Health institutions related to the Ministry of Health, sub-units affiliated to the Ministry and family medicine centers

(b) Private insurance companies within the scope of financing of health services, examination, diagnosis and treatment expenses,

(d) General Directorate of Security and other law enforcement agencies,

(e) General Directorate of Population and Citizenship Affairs,

(f) Turkish Pharmacists' Association,

(g) Judicial authorities,

(h) Laboratories, medical centers, ambulances, medical devices and institutions that provide health services with which you cooperate for medical diagnosis and treatment,

(ı) Health institution to which you are referred or to which you applied yourself,

(i) The legal representatives you have authorized,

(j) in the event of a potential legal dispute, to Global lawyers, tax advisors and auditors, third parties consulted, who are legally or contractually bound to keep secrets,

(k) Regulatory and supervisory bodies and official authorities,

(l) If the invoicing is to be made to the employer, to the workplace physician,

(m) Global affiliates and subsidiaries within the legal limits in terms of the continuity of the services you receive,

(n) In accordance with the legislation, to our business partners who provide bulk SMS and e-mail in order to provide information on the services you receive, complementary services, new services, etc..

5- Legal Rights Regarding Personal Data

Within the scope of the PDPL and the relevant legislation, regarding your personal data; you have the following rights

(a) Learning whether your personal data has been processed or not,

(b) If personal data has been processed, requesting information about it,

(d) To know about the third parties to whom personal data are transferred in the country or abroad,

(e) Requesting the data's correction in the event that it was processed incompletely or inaccurately.

(f) Requesting the deletion or destruction of personal data under the conditions stipulated in the Article 7.

(g) Requesting notification of the operations carried out in compliance with sub-paragraphs (e) and (f) to third parties to whom your personal data has been transferred,

(h) Objecting to any result to the detriment of the data subject by analyzing the processed data exclusively by automated systems,

ı) Requesting compensation for the damages in case of incurring damages due to unlawful processing of personal data.

6- Use of Legal Rights Regarding Personal Data

You can submit your requests regarding your personal data to Global through the following channels in accordance with the Communiqué on Application Procedures and Principles to the Data Controller:

Application Method

With your handwritten signature and a valid identity document in person or through a notary public

Via your e-mail address registered in Global's system, [email protected]

"Application within the scope of PDPL" should be written in the subject section of the e-mail.

Via the e-mail address that is not registered in Global's system, including secure electronic signature or mobile signature, to [email protected], www.bookingsurgery.com

"Application within the scope of PDPL" should be written in the subject section of the e-mail.

If you are applying on behalf of another person, together with your own identification information; you need to share the below attachments with your application

(a) a copy of the civil registry record or relevant document showing your relationship and authority with your parent or guardian,

(b) in other cases, a copy of the power of attorney to which you have been specifically authorized;

Pursuant to the Communiqué on Application Procedures and Principles to the Data Controller, the following information must be included in the application:

(a) Signature if name, surname and application is written,

(b) For Turkish citizens, Turkish ID number; for foreigners, nationality, passport number and, if any, identity number,

(d) e-mail address, phone and fax number for notification, if any

(e) Subject of the request.

You can be informed about the innovations and developments of the Global Health Group via www.bookingsurgery.com.

Booking Surgery

4.8

Write a review

Helen Terry reviewed My experience here at Medistanbul…

My experience here at Medistanbul hospitals has been amazing , the nurses , staff and all the translators have been so helpful , Frank will help you as much as he can , the aftercare is spot on , they give you 100% every time x

Tracy Scholey reviewed I would like to say thank u so much to…

I would like to say thank u so much to booking surgery.com I have started my new journey and the staff and my Coordinator Bruno was brilliant also thank u to my Surgeon Ali tardu the hospital is lovely and clean yasam hospital

Nw reviewed Thigh lift with dr yalcin

My experience was great from arriving. I was met by lily who has been helpful with everything. Interpreting was great and it is difficult when you don’t know the language.want to say a big thank you to Morgan, William, Gabriel, Frank and Nas. Nothing was ever to much trouble. Even would offer to go get you a Starbucks. I came for a thigh lift with dr yalcin. My surgeon was absolutely amazing and such a lovely man.

Jayden reviewed Sleeve feb 2023 Dr Katar & 360 FDL uplift & Implants April 2024 Dr Nebil

So I originally researched a lot of companies to have my sleeve a year prior to actually having it, and booking surgery was always the one that seemed to stand out the most for all the right reasons. I went ahead and had my sleeve in February 2023 done by the very talented Dr Katar, after losing over 8 and half stone, then maintaining for several months I decided it was time for plastics, so I got in contact with my coordinator Rob Campbell and began researching which plastic surgeon I wanted, Rob was very helpful through each step of the booking process, any questions I had he answered in detail, I went ahead and booked with Dr Nebil Selimouğlu to have a 360 FDL, mons lift, muscle repair and breast uplift with implants under the muscle. I had this surgery done on 15th April 2024 at Yasam hospital, and I don’t have any complaints, the hospital was well equipped and clean, the nurses, staff & translators was all great, if I did occur anything I was unsure of I told one of the translators and it was dealt with straight away, Oscar was my favourite translator, he was very caring and compassionate and nothing was too much trouble. Dr Nabil is a magician, he’s work is impeccable and he is such a nice caring man. He came to see me every day sometimes twice a day while I was there, I think having full hospital stay while there really helps with recovery. I am very early into my recovery journey but already thinking about my next round of plastics again with Dr Nebil. I can’t recommend this company, doctors, nurses, staff and translators enough! Thanks all at booking surgery, I will see you again in the future.

customer reviewed Dr Yalcin At Medistanbul

FDL & MINI BRA LINE LIFT This was my second lot of plastic surgery with booking surgery. My surgeon was Dr Yalcin, he is also known as Dr Yummy🤣. My Coordinator was Nina Ord and she had arranged a transfer from the airport to the hospital for when I arrived, the driver was there ready and waiting as soon as I got to gate 8 (the collection point) he helped me and my companion with our bags and was very polite. The transfer from the airport to the hospital was about 30mins. I was then greeted by two members of booking surgery staff April & Lilly. My room wasn’t quite ready but while we were waiting they took myself and my companion for something to eat. Medistanbul is a new hospital that booking surgery are using so I was quite nervous about going somewhere that I hadn’t been before as my previous surgery was at medicine with Dr Yalcin. All pre op tests was done within a few hours and I was then able to walk about the mall next door to the hospital and check out my surroundings. The rooms are spacious, clean, you also have Netflix to watch too. Fast forward to the day of my surgery I reminded Dr Yalcin that I was quite poorly with my first lot of plastics and he was able to change some medication around so I wasn’t poorly when I come around. I am currently 4 days post op and I couldn’t be happier. The aftercare from Dr Yalcin has been great. Always answered any questions or worries I had. Translators Morgan, Naz and Lilly are always around if you need any help with anything. Always knocking on your door checking in on you and asking if you need anything. The cleaners have been cleaning my room on a regular basis, the nurses have been answering my buzzer when needed. Kept me up to date with my pain killers and ext. Google translate is a good app to have just in case you need something and the translators are busy with another patient. Over all my experience at medistanbul has been fab and if I wanted to come back for anything else with Dr Yalcin wouldn’t hesitate.

Natalie Innes reviewed Amazing experience by the best team!

During my time looking into various surgeons I came across many reviews and friends who had been to Turkey. I work within a professional legal setting and made checks into the experience of the surgeon and his work prior to being at Optimed. It took time to get a date that suited my work commitments as I needed time to recover. I was soo glad I waited for the best surgeon who specialises in real curves and getting the best shape to enhance my shape and goals. Dr Mehmet Emin Atil spent time going over my plans for surgery and explored the procedure in detail. He has faultless english and a reassuring nature. I do not need other surgery but my family members will and I wont hesitate to recommend. The hospital and staff are soo friendly and kind. I even managed to teach them some Glaswegian. The hospital is absolutely spotless and is central for companions to explore and have time for themselves whilst you recover. It was great having support by all the staff who are so friendly and helpful with everything. Optimed for me was a pleasant stay and the hospital is far superior to anything you will experience in the Uk.

Becki Acko reviewed Booking Surgery 3rd visit and once again very happy

I have been a total of 3 times to Istanbul via booking surgery. Each time I book Dr Soner Karaali as he is just amazing! From first contact and booking with my co-ordination Nina to leaving I never have had any issues or complaints. You are picked up from the airport and taken to your hospital, on arrival all relevant tests are carried out to ensure you are fit and healthy for the surgery. On the morning the surgeon visits and goes through what you would like as pre discussed and once agreed for desired results you are drawn up and then taken to theatre. The hospital staff, nurses and cleaning crew are always so kind and caring, friendly and professional. You have interpreters on hand 24/7 asking if you would like/need anything. All meals are provided too as well as protein shakes throughout the day. This visit I’ve had the amazing Lily, Morgan, Frank, Naz and Gabriel. Nothing is too much trouble at all they are fantastic. And most importantly my surgical results are as always phenomenal if I do say so myself 🩷

Marisa Mercieca reviewed Highly recommended

I have been looking through this surgery for years. Finally I have decided to make it and here I am !! I can’t thank all the lovely people that helped me through this journey. It all started from a Facebook add and I ve sent a request to learn more information. Very shortly the consultant contacted me on what’s app. She was super helpful and friendly, I felt well prepared before coming to Turkey. When we got here we found a driver waiting for us and took us to the hospital. My partner came on the trip with me and was allowed to spend everyday with me including three meals a day and sleeping in the same room which was very supportive for me. I cannot not mention the gentle translators that works here, they come to check on you very frequent and make sure you have everything you need and you are comfortable. Most of all a big thank you goes to the lovely nurses and care workers!! They are super kind and helpful!! Their care they show for the patients is impeccable. Thank you all for your dedication. Also i would like to thank Dr Ali Tardu and his team that they have done a super job! Thank you all ❤️ surely recommend!